Every new vehicle sold in Australia comes with a service schedule set by the manufacturer — a list of the checks, adjustments and replacement items due at each interval, measured in kilometres or months, whichever comes first.
Under Australian Consumer Law you are free to have that scheduled servicing carried out by an independent workshop rather than the dealership, provided the work follows the manufacturer's specification and uses parts of the correct quality. We work to the schedule in your logbook and record what was done, so your statutory and new car warranty rights are preserved.
A guide to what this work typically covers. The exact scope depends on your vehicle and what we find once it's on the hoist.
A manufacturer cannot void your warranty simply because an independent workshop carried out the service. What matters is that the work meets the schedule, uses fluids and components of the specified standard, and is properly documented. We keep records of the parts and fluids used on your vehicle so there is evidence behind every stamp in the book.
Scheduled servicing covers the manufacturer's list — it is not a guarantee that nothing else needs attention. Wear items such as brake pads, tyres, batteries and suspension components fail on their own timeline. Where we find something outside the schedule, we tell you what we have found, explain how urgent it is, and let you decide.
If your vehicle uses a physical service book, bring it with you. Many newer vehicles use a digital service record instead — let us know at booking which applies so we can prepare correctly for your make.
If your question isn't covered here, call the workshop and we'll talk it through.
No. Australian Consumer Law allows scheduled servicing to be carried out by any suitably qualified workshop, provided the manufacturer's schedule and specifications are followed and the work is documented.
Tell us about your vehicle and we'll take it from there.
